free case study: an unbiased review of BMC FootPrints Service Core
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BMC FootPrints Service Core review
ICT Manager at a logistics company with 1,001-5,000 employees
The software is very flexible and can adapt to your processes but workflows are...
Now all IT related issues, problems, changes and even projects are more controlled using Footprints. We can monitor SLAs and the system itself notifies us when SLAs are about to be met so we can take action before that happens. We can build our own management board with IT key indicators based on SLAs, issue resolutions, first call...
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