free case study: PeterMendonca's unbiased review of ArcSight Enterprise Security Manager (ESM)
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ArcSight Enterprise Security Manager (ESM) review
PeterMendonca
Sr. Group Manager at WNS Global Services
It provides us the flexibility to write our own passwords and customize the...
I rate ArcSight support seven out of 10. Sometimes, it takes ages to get an issue resolved. I have ArcSight experience, so I normally try to fix things on my own or find a workaround, but it's tough to get support when I need it. It goes on for days. If you call in the morning and explain it to the engineer, but the issue isn't fixed, you...
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