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Amazon Connect review
Santiago Enrique Montoya Sandoval
Voice Engineer at Softtek
Enables seamless integration with leading customer support platforms and offers...
The feature I find best about Amazon Connect, which is currently on trend, is the artificial intelligence. It helps us maintain continuity with the client. For instance, if a client calls for a ticket and calls again after three days, we can keep the same ticket or request to provide follow-up with the same agent or person. That is a...
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