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Amazon Connect review
Noel Perez
Noel Perez
Cloud specialist at Outplex
Simplicity and cost-effectiveness make it easy to set up a contact center quickly
There is room for improvement in Amazon Connect. I normally use infrastructure as code to make the deployments and I use the AWS CDK service, which is an infrastructure as code platform. Support for that specific service for Amazon Connect is basically non-existent. There is little information and support about Amazon Connect.

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