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Amazon Connect review

DeliveryMgr479
DeliveryMgr479
Director - Emerging Technologies at Speridian Technologies
Integrated solutions significantly streamline data processes and agent efficiency
Amazon Connect is an integrated solution, which is attractive because a customer doesn't have to worry about which product to buy; they buy one product and that gives them everything. The functionalities such as speech-to-text for call summarization are much easier to configure now compared to earlier days. The machine learning models allow...

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