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Amazon Connect review
Venkata Maniteja Alapati
Senior Director of Product Management at Sprinklr
Outbound features are great for our marketing and dealer teams and setup is fairly...
There are quite a few areas, even though the platform is new and user-friendly. Here's what could be improved: * Agent Desktop: Amazon Connect should enhance its native agent desktop. Intuitive UI should be present for the agent desktop. Currently, it forces users to rely on third-party CRM integrations. Predominantly, there is no support...
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