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Amazon Connect review
Praveen Minumula
Praveen Minumula
CEO and Founder at Arystech
Everything is pay-as-you-go, the speed of setup is impressive and out-of-the-box...
If you compare it to pre-packaged contact center solutions from companies like Genesys or Avaya, those have a more robust UI out of the box. With Amazon Connect, it's an open platform. You can integrate it with whatever you want. So, the features might seem limited initially, but the capabilities are vast due to the open platform, APIs,...

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