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Amazon Connect review
Nizamuddeen TZ
Assistant Consultant at Tata Consultancy
A cloud-based patch service for call centers with hosting
Everything is fine. We haven't encountered any issues. However, due to network issues, the agent desktop might be affected. If the firewall blocks the agent's desktop, connectivity might be disrupted. It is essential to ensure a robust network setup. Amazon Connect operates on a user-based system, guaranteeing a 99.99% uptime. Users will...
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