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Amazon Connect review
John Ing
John Ing
Founder at The Independent User Group for Amazon Connect
Cloud contact flows have unified omnichannel journeys and now support natural...
To improve the reporting, it would be beneficial to provide better visualization of the data. Currently, you typically have to take the data out into another service to make it readable and understandable. It would be easier if it were available in that format from the start. Amazon Connect should continue to develop the AI capability...

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