free case study: Abhilash Chandran's unbiased review of Amazon Connect
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Amazon Connect review
Abhilash Chandran
Solutions Architect at a financial services firm with 11-50 employees
Claims workflows have become faster with automated IVR data capture but reporting...
Behind the scenes, Amazon Connect is the plug-and-play solution which calls the APIs, and that is what we use with NICE CXone IVR. The best features Amazon Connect offers are plug-and-play concepts that are easy to configure within our AWS stack in our account, and we don't need more expertise on it. The ease of configuration of Amazon...
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