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Ada review
Harsh_Patel
Senior Software Engineer at Tech Mahindra Limited
Automation has reduced repetitive tickets and response times but still needs more...
Regarding improvement points for Ada, I would say that more natural customization should be available, as some workflows still feel rigid to set up exactly how I want. Smoother third-party integration could be better, as connecting with certain external tools is not always seamless. Better handling of complex conversations is needed, as...
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