free case study: Brian Grover's unbiased review of ABBYY Vantage
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ABBYY Vantage review
Brian Grover
Senior Consultant at Inovoo GmbH
Very scalable and easy to set up but has a slow response for technical support
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner perspective. You send a ticket to an email address. There's no phone number. You can send it to support@abbyy.com and you have to wait. They do have a fairly thorough knowledge base. There are also available videos on YouTube....
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