Updated SEPTEMBER 2020
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ServiceNow Discovery review
Johnathan Bennett
Sr. Servicenow Developer at a retailer with 10,001+ employees
Reliable, helps improve efficiencies, and uses AI to help build events
Scalability is pretty good, but they are lacking a bit in the Google Cloud realm. They are really good in others such as Azure, AWS, and IBM. It seemed to have matured those a little better. Maybe the problem is with Google Cloud being a partner and keeping up with them. I am not sure where it's lacking. Is it ServiceNow or just Google...
ServiceNow Discovery review
Kush Rai
Practice Leader, Solutions architect at a tech services company with 51-200 employees
A great single system of records which allows addition of other modules
The patterns are the biggest area where improvement could be made. If there's no pattern for application X, then you can't discover that particular application. That is a drawback of the product. ServiceNow gives the URL or specifies an application they can discover and devices they can discover. But if the customer has something else, then...
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