User Reviews of Salesforce Platform & ServiceNow
Updated December 2025
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Salesforce Platform review
Sunny Nair
Solution Architect And Senior Consultant at a tech vendor with 10,001+ employees
Automated weekly analytics have improved case tracking and boosted research...
In terms of customization and requesting features that need to be enabled, the process is longer than ideal. As a user, I have very limited access rights to Salesforce Platform, which limits my capability. If a user were granted access to consume more features from Salesforce Platform and the system could show exactly who needs to grant...
ServiceNow review
Shafqat Paracha
General Manager at a tech services company with 11-50 employees
Adopting flexible workflows with customized automation delivers measurable benefits
There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum...
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