user reviews of xMatters IT Management

Updated JANUARY 2022

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xMatters IT Management review

Erik Shannon
Erik Shannon
Senior Manager of Technology Operations at a retailer with 10,001+ employees
Gave us the ability to validate whether messages were going out
The mobile app has come a long way since we brought xMatters on board. Previously, it had lacked some features and functionality. Subscriptions are pretty intuitive, allowing qualifiers to say, "If it includes or contains this value, letter, or phrase, then it is helpful." Something that has been a challenge for us is the ability to add the...
xMatters IT Management review

NickYoung
NickYoung
Director of Enterprise Reporting, Visualization & Analytics at a university with 1,001-5,000 employees
Enabled us to meet our "lights out" goal and repurpose staff to do work of greater...
We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow. In ServiceNow, you can create an incident which is priority-1, 2, 3 or 4. The existing xMatters integration allows you to filter on just P1s and...

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