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xMatters review
NickYoung
Director of Enterprise Reporting, Visualization & Analytics at a university with 1,001-5,000 employees
Enabled us to meet our "lights out" goal and repurpose staff to do work of greater...
We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow. In ServiceNow, you can create an incident which is priority-1, 2, 3 or 4. The existing xMatters integration allows you to filter on just P1s and...
xMatters review
Infrastructure Analyst at a financial services firm with 10,001+ employees
Helps in ensuring that everyone gets notified when needed, and provides the...
They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same...
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