User Reviews of Freshdesk

Updated May 2025

Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.

Download our FREE report of Freshdesk based on reviews, features, and more!

Where should we email your report?






Verify your phone number
Didn't receive your code? Resend
Freshdesk review
Swamy Nanjundaiah
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
Effortlessly manages ticket workflows with automatic assignment and time tracking
The auto-assignment feature is particularly valuable as it alleviates the administrative task of manually checking for available engineers to assign tickets. Moreover, Freshdesk ( /products/freshdesk-reviews )'s requirement for appending resolution details before allowing ticket closure ensures the automatic creation of a knowledge base....
Freshdesk review
Line WillumsenSolem
Line WillumsenSolem
Development Manager at Horizon Software
Using ticketing and forums enhances customer support experience effectively

Since 2012, we've had 850,900 professionals use our research.

As seen in