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ConnectWise PSA review
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
Its macros, shortcuts and custom queries are really helpful
All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous. It needs to be a usable knowledge base. I know I could probably search our ticket...
ConnectWise PSA review
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
A super stable solution with an easy to set up rules engine that ingests emails...
If you are looking to implement ConnectWise Manage for a single organization, I would say that when you're having your conversation with your implementation consultants, make sure that you very specifically communicate what you want out of the solution. They've got a very defined script and they wanted to spend a lot of time implementing...
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