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CDW Technology Support review
Steve Oyler
Service Delivery Manager at a financial services firm with 501-1,000 employees
Saves us days when it comes to issue resolution and has reduced our TCO
When we used them for scheduled project work it worked well. They did everything in the timeframe that we specified. They respond quickly and have the correct technical support on the first call, and if not, they get you to somebody who is the right contact, in a very timely manner. The fact that CDW owns the support relationship and case...
CDW Technology Support review
Dan Cox
Systems Administrator at Steel Technologies LLC
On-site replacement is imperative because the majority of our equipment is located...
The most valuable aspect of the service is their responsiveness to the issues that we have. When we open up a ticket with them, they're pretty quick to get back to us, within at least 30 minutes or so. It's also good that CDW takes ownership of the support relationship and case management. It's always good to be able to work with one...
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