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CDW ServiceNow Solutions review
Daniel Bond
IT Manager at a healthcare company with 1,001-5,000 employees
We now have much quicker ticket resolution times
CDW ServiceNow Solution's expertise is high when it comes to ServiceNow. They do a good job of helping us with governance, supporting the system, telling us of new features that are coming out on the system, and developing solutions on top of ServiceNow. They are very proactive when creating problems, when they need to be created. They...
CDW ServiceNow Solutions review
Fernando Gois
Sr. Software Engineer at a healthcare company with 1,001-5,000 employees
They manage their support based on our needs and focus on specific modules within...
We rolled out with CDW as our MSP and their general MSP support is good. They are the ones responsible for our monthly enhancements. They have a development team working with us. They are very good in this area. When we want to contract them for projects outside of their MSP contract, there is room for improvement. They could be better at:...
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