User Reviews of Freshdesk & ManageEngine ServiceDesk Plus

Updated July 2025

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Freshdesk review

SujayRao
SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Offers insights into team performance, with ready-made reports and GenAI features...
Freshdesk's major drawback is its limitation in integrating tools for App Store and Play Store reviews, and social channels like Twitter, which come with additional costs. Despite having third-party integration options, these features should be inherently available in the tool without additional expenses. Integration with social media and...
ManageEngine ServiceDesk Plus review

Anil  Rao
Anil Rao
Vice President Delivery & Operations at Rezilyens
Improved problem-solving and has a user-friendly knowledge base
The primary benefit of ManageEngine ServiceDesk Plus is its ease of use. It provides a simpler and more intuitive interface for creating semi-automated use cases and managing problem solutions. This simplicity makes it particularly suitable for less technical staff to use effectively. Additionally, its ability to interpret issues and offer...

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