User Reviews of Freshdesk & ManageEngine ServiceDesk Plus
Updated February 2026
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Freshdesk review
Gauri Thakur
Director, Portfolio Projects at a computer software company with 5,001-10,000 employees
Integrated support workflows have provided a unified view but need broader...
Freshdesk's scalability could be improved for larger businesses across departments. Its intuitive interface is appealing for small to medium-sized businesses. However, when you look at larger enterprise levels, ServiceNow operates more efficiently. This scalability is an area where Freshdesk could expand its offerings. Additionally, I don't...
ManageEngine ServiceDesk Plus review
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider with 11-50 employees
Automation has transformed daily request handling and now tracks every customer...
ManageEngine ServiceDesk Plus helps my team manage and resolve requests compared to previous methods as we previously managed things through paperwork and diaries. After deploying ManageEngine ServiceDesk Plus, whenever any customer request comes, we provide the customer a product demo if they ask about the products. We then convert that...
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