User Reviews of Freshdesk & ManageEngine ServiceDesk Plus
Updated September 2025
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Freshdesk review
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
User-friendly interface but needs enhancement in ticket tracking and response times
There is no room for improvement in Freshdesk. We can set a time period for particular employees as something that could be better. For example, if some new employees are unfamiliar with Freshdesk, it should be more user-friendly. They need to give shortcut keys to use the ticketing portal. If some users don't know how to generate a ticket,...
ManageEngine ServiceDesk Plus review
Prashanth Magadi
Principal Engineer at a financial services firm with 1,001-5,000 employees
Has reduced complications and supports smooth workflows through customizable features
From a user perspective, I am very satisfied with the current functionality. I don't see any improvements that are required. They might be working on integrating AI functionality. Additionally, they have multiple different tools for each service. They might consider creating a bundled ERP solution for all these tools where purchasing one...
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