User Reviews of Freshdesk & ManageEngine ServiceDesk Plus
Updated September 2025
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Freshdesk review
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
User-friendly interface but needs enhancement in ticket tracking and response times
There is no room for improvement in Freshdesk. We can set a time period for particular employees as something that could be better. For example, if some new employees are unfamiliar with Freshdesk, it should be more user-friendly. They need to give shortcut keys to use the ticketing portal. If some users don't know how to generate a ticket,...
ManageEngine ServiceDesk Plus review
Waleed Omar
Information Security Specialist at Arab Open University
Incident reporting streamlines processes while GUI and change management...
The GUI can be improved. In terms of functionality, the change management part could be improved significantly due to limitations in that area. For instance, when assigning a ticket to a person or technician, we cannot edit terminologies inside the system, like changing 'technician' to 'specialist' or 'engineer'. Additionally, I recommend...
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