user reviews of
Freshdesk & ManageEngine ServiceDesk Plus

Updated JANUARY 2022

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Freshdesk review

David Seinsche
David Seinsche
Freshdesk/Zendesk Consultant at a retailer with 10,001+ employees
Easy to use with great features and helpful technical support
They have some flaws. No system is flawless. When I started working with Freshdesk and Freshcaller as well, they were separate tools. Freshdesk is for tickets processing, while Freshcaller is for taking calls and creating tickets out of it. However, these two solutions were more or less separated even though they kind of communicated with...
ManageEngine ServiceDesk Plus review

Opoku Afriyie-Asante
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
Easy to configure SLAs and generate reports
We are looking at options; whether to procure the new versions of ManageEngine or to look at other products like System Center Service Manager or ServiceNow and the rest. We haven't been able to scale to the newer versions. We've been using just the same version for so many years. We are now looking at testing and reviewing other products...

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