user reviews of
Freshservice & Micro Focus Service Manager

Updated JANUARY 2022

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Freshservice review

Cesar Quiroz
Cesar Quiroz
CIO at Grupo Kasto
Easy to use and implement with a good user interface
While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still very, very basic in terms of the offering. For example, measuring progress can be tricky. If you finish the sub-tasks and not the main task, it...
Micro Focus Service Manager review

reviewer974349
PPM Services Director at a tech services company with 51-200 employees
Incident management with good support but the configuration and reporting could be...
The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many different versions. With the new version moving toward the codeless configuration is good, but it's losing flexibility. There should be a larger...

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