User Reviews of Clarity SM & ManageEngine ServiceDesk Plus

Updated September 2025

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Clarity SM review
Sandip Kheni
Sandip Kheni
Lead Developer at STL - Sterlite Technologies Limited
Allows for customization of the service desk manager
They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they should provide a customization source for this new UI. It could turn out to be very good for the end-user experience.
ManageEngine ServiceDesk Plus review
Waleed Omar
Waleed Omar
Information Security Specialist at Arab Open University
Incident reporting streamlines processes while GUI and change management...
The GUI can be improved. In terms of functionality, the change management part could be improved significantly due to limitations in that area. For instance, when assigning a ticket to a person or technician, we cannot edit terminologies inside the system, like changing 'technician' to 'specialist' or 'engineer'. Additionally, I recommend...

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