User Reviews of Clarity SM & ManageEngine ServiceDesk Plus
Updated September 2025
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Clarity SM review
Sandip Kheni
Lead Developer at STL - Sterlite Technologies Limited
Allows for customization of the service desk manager
They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they should provide a customization source for this new UI. It could turn out to be very good for the end-user experience.
ManageEngine ServiceDesk Plus review
Prashanth Magadi
Principal Engineer at a financial services firm with 1,001-5,000 employees
Has reduced complications and supports smooth workflows through customizable features
From a user perspective, I am very satisfied with the current functionality. I don't see any improvements that are required. They might be working on integrating AI functionality. Additionally, they have multiple different tools for each service. They might consider creating a bundled ERP solution for all these tools where purchasing one...
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