User Reviews of JIRA Service Management & ServiceNow

Updated March 2024

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JIRA Service Management review

Anna Virtsan
Anna Virtsan
IT Project Manager at UkrSibbank
Centralized, user-friendly, and admin-friendly system
It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket. But with the notifications and reminders that Jira Service Management provides, we have reduced the time spent on tickets from a couple of weeks to just two to three days. It has...
ServiceNow review

Arvind  Mehrotra
Arvind Mehrotra
Managing partner at AmPmilify Associates LLP
Comes with integration capabilities but service portfolio can be challenging
The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team...

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