User Reviews of BMC Helix ITSM & ManageEngine ServiceDesk Plus

Updated May 2025

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BMC Helix ITSM review
Fairoz Gadad
Fairoz Gadad
Project Manager at a computer software company with 1,001-5,000 employees
Development team is quick to address bugs or shortcomings in their product
BMC's technical support team needs to improve. Right now, the problem over here is we are not getting the exact answers on time. Their engineers are mainly based in the US or Israel, and we get comprehensive dedicated support. Some of the Indian customer service representatives are also outstanding. Unfortunately, in the past six months or...
ManageEngine ServiceDesk Plus review
Anil Rao
Anil Rao
Vice President Delivery & Operations at Rezilyens
Improved problem-solving and has a user-friendly knowledge base
The primary benefit of ManageEngine ServiceDesk Plus is its ease of use. It provides a simpler and more intuitive interface for creating semi-automated use cases and managing problem solutions. This simplicity makes it particularly suitable for less technical staff to use effectively. Additionally, its ability to interpret issues and offer...

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