user reviews of
Microsoft Dynamics CRM & Zendesk Support

Updated JANUARY 2022

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Microsoft Dynamics CRM review

Somadina Leo
Somadina Leo
Operational Risk Analyst at a financial services firm with 5,001-10,000 employees
Secure, good support, but graphical interface could improve
Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are...
Zendesk Support review

Jose Barbosa
Jose Barbosa
Managing Director at GTI Digital | Finanblue
Complete features, highly customizable, critical for business and support is good
There are a lot of features to speak about. The solution has a strategic vision indicator that is a plus for me because I need to understand our customer's reason for contact, what kind of customers contact us, what issues are most frequent, what kind of issues we can solve in a better time, or the time of the day do we give support. This...

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