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SCSM review
Hossam Hussein
Senior backend systems engineer at a mining and metals company with 5,001-10,000 employees
Helps us manage IT operations, including incident and service requests, but could...
The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator. Microsoft System Center Service Manager has a large infrastructure and a large number of servers. For production and creation, it needs...
Zoho Desk review
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
End-to-end solution to manage customer support tickets and consolidate all...
For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk...
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