User Reviews of Oracle Fusion Service & Pega CRM
Updated February 2026
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Oracle Fusion Service review
Dhivakar I
Consultant at a tech vendor with 10,001+ employees
Have faced persistent configuration issues and performance delays that slow down...
From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with...
Pega CRM review
Srinivas Ganisetti
AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees
Case management feature is valuable but the pricing is expensive
I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you...
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