CRM Customer Engagement Centers Users Have Shared Their Experience With Us
Updated January 2026
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Oracle Fusion Service review
Dhivakar I
Consultant at a tech vendor with 10,001+ employees
Have faced persistent configuration issues and performance delays that slow down...
From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with...
ServiceNow Customer Service Management review
BasilJiji
System Engineer at a retailer with 10,001+ employees
Structured ticket workflows have improved resolution speed and have supported...
ServiceNow Customer Service Management is offering very good things, but I felt improvements to our process would allow us to depend on this tool in many other ways. Regarding the interface, currently the user who creates the ticket has a very limited interface with only the options for creating a ticket and providing details, while the...
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