CRM Customer Engagement Centers Users Have Shared Their Experience With Us
Updated October 2025
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Oracle Fusion Service review
Dhivakar I
Consultant at Deloitte
Have faced persistent configuration issues and performance delays that slow down...
From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with...
ServiceNow Customer Service Management review
Rizwanuddin Qazi
Senior ServiceNow Developer at McCann Health
Customer experience has improved through automation, actionable insights, and...
Resolution speed has immensely improved because of ServiceNow Customer Service Management, especially the actionable insights, IT performances, and incident trends. Overall service health has improved in terms of the incident and response ratio. The benefits of having automation in place are that it has automated the process and most items...
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