User Reviews of IBM Case Foundation & OpenText 360 for SharePoint

Updated February 2026

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IBM Case Foundation review
Nouman Nawaz
Nouman Nawaz
Deputy Director - IT(Plans) at a construction company with 501-1,000 employees
Mature product in terms of security and stable product
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't...
OpenText 360 for SharePoint review
Sasikumar Balachandran
Sasikumar Balachandran
Senior BI Lead at a consultancy with 10,001+ employees
Enhancing user experience and data management with effective central repository...
The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves...

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