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ServiceNow Virtual Agent review
KaustubhPartha
Business Process Consultant at a consultancy with 201-500 employees
Virtual agent has transformed support workflows and saves employees valuable time...
The only concern about ServiceNow Virtual Agent is that it helps in the notification, but in most companies, employees do not always work on ServiceNow. There are administrators and end users. What happens with end users is that if your screen is open with the service portal and ServiceNow Virtual Agent on your screen, you do get your...
ServiceNow Virtual Agent review
Manuel Villalba Rodriguez
ServiceNow consultant at a tech vendor with 10,001+ employees
Powerful, visually attractive, and helps to create deflections and save a lot of...
For me, it's very valuable that many of the IT solutions that normally service desk agents provide and that take a lot of their time can be done. For example, password reset normally takes a lot of time for service desk agents, and that is something that can be very easily automated so that they can focus on something that adds more value....
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