User Reviews of ServiceNow CMDB

The setup was pretty straightforward on the development side, but I don't think the expectations of the user community are properly set. There is a gap between what the development side is doing, and what the user community expects. For example, my company has used ServiceNow for several years. When I joined, they weren't using it for much...

My advice to new users is that choosing the right ITSM software, like ServiceNow CMDB, depends on your specific organizational requirements. It is similar to buying a car; there are numerous options, and the choice should be based on factors such as your budget, the effort you are willing to invest, and the level of support you need....