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Pega Customer Service review
Kishore-Panathula
Sr. Architect-CLSA at a tech vendor with 10,001+ employees
Unified customer service has provided real-time insights and supports flexible,...
We have a customer service application for customer service in a smaller group, and for most purposes, we use the direct platform. It is a unified channel that depends upon the business. We do not use all channels, but we leverage them wherever they are applicable. The interface is intuitive and depends upon the business. Whenever there is...
Pega Customer Service review
reviewer4848291
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega Customer Service is an AI-powered, case-centric platform that unifies...
1. User Interface Flexibility The Constellation UI architecture, while modern and consistent, limits deep customization. Users want more control over layout, branding, and dynamic UI behavior. 2. Integration Complexity Integrating with non-Pega systems (e.g., legacy CRMs, third-party APIs) can require significant effort and custom...
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