User Reviews of OpenText Service Manager [EOL]

Updated July 2025

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OpenText Service Manager [EOL] review
Dirk Leitermann
Dirk Leitermann
Senior Consultant Project Management & Transition at a tech services company with 501-1,000 employees
It does what it should, but it's quite outdated.
I rate Micro Focus Service Manager four out of 10. I wouldn't recommend it. I would suggest ServiceNow. There may be solutions better suited for smaller companies. There are always alternatives because the architecture isn't terribly complex. The architecture is the same across solutions, and everything is linked. There are no modules to be...
OpenText Service Manager [EOL] review
MEKKAB Raouf
MEKKAB Raouf
Information Technology Service Manager & Technology Integration DevOps at Djezzy
Excellent pricing with great change management and service management capabilities
We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro...

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