User Reviews of OpenText Service Management (SMAX)

The machine learning capabilities in OpenText Service Management (SMAX) are somewhat not published the way they should be. They work pretty well, but they are not used as much in the current experience of our customers. They have them; the solution has them, but they usually go a little bit below the radar in terms of visibility. I believe...

Maybe something in OpenText Service Management (SMAX) is not perfect. Some small changes could be done. There could be improvements in workflow changes. When a customer needs to change a workflow issue, we can change the workflow relationship accordingly. A customer might need a workflow where if I accept the permission, then close the...