User Reviews of OpenText Contact Center Analytics
Updated February 2026
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OpenText Contact Center Analytics review
Abbasi Poonawala
Chief Enterprise Architect at a financial services firm with 1,001-5,000 employees
Analytics has reduced churn and improved IVR routing but now needs better data...
Tighter integration with the CRM and IVR could enhance the overall integration capabilities, and there is room for improvement in the data ecosystem, including integration with multiple data platforms such as Snowflake.To make the experience smoother with OpenText Contact Center Analytics, the entire stack needs to support observability...
OpenText Contact Center Analytics review
Assistant Director at a consultancy with 10,001+ employees
Sentiment insights have reduced customer churn and transform daily client...
OpenText Contact Center Analytics helps with good speech analytics, provides good reports, and addresses several KPIs, making it a good solution for speech analytics and text and social analytics information. The best features that OpenText Contact Center Analytics offers include helping with speech analytics, transforming voice calls into...
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