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Joulica Amazon Connect Analytics review
Sandeep Marwah
Vice President, Ccaas Consulting Cct, Bd & Solutions at a tech services company with 10,001+ employees
Analytics have boosted customer satisfaction and now reduce returns through...
I believe Amazon Connect Analytics can be improved, especially regarding the interface, as it would be helpful for us since we have to do a lot of development work to make sure the interface looks exactly the way our customers want. I'm talking about the user interface. Further about the needed improvements, the UI does give us the entire...
Joulica Amazon Connect Analytics review
Vendor Programmer at a transportation company with 10,001+ employees
Analytics have improved agent performance tracking and now support better...
The best features Amazon Connect Analytics offers include the filtering out and the visualization of agents and the data transition. What I appreciate about the visualization and data transition features is that it provides a user interface that is easy to use. Instead of going and searching and running the queries manually, visualization...
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