User Reviews of Intercom Customer Communications Platform
Updated January 2026
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Intercom Customer Communications Platform review
Kumar Abhishek Anand
Director at a tech services company with 1-10 employees
Customer support has improved significantly with seamless chat integration for...
The feature we appreciate most about the Intercom Customer Communications Platform is the messenger functionality. We are able to integrate it into our application and provide support to customers directly through our application. The messenger works efficiently, allowing users to have conversations without entering their details...
Intercom Customer Communications Platform review
Jairo Vega
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Monitoring customer issues has provided clear daily visibility into errors and...
We believe it was a little bit outdated. With everything—new technologies and new ways of customer behavior—Zendesk was giving us more data and more tools. There is this new thing, Zendesk Workspace, which gave us more opportunities to engage with customers that way. With Zendesk, we have much more signals that we could use to understand...
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