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Glassbox review
SRE at a tech vendor with 10,001+ employees
Session insights have transformed how we detect user errors and prioritize fixes...
Glassbox now has GIA as an AI integration that provides analysis very quickly without needing to watch the entire session. Based on previous results, the analysis is accurate 90 to 95 percent of the time regarding possible reasons why a user faced an issue. Based on that analysis, we can make a report and get things done to prevent errors....
Glassbox review
Sai
Ai/Data Analyst at CSD
Session replays have transformed how my teams understand behavior and improve...
One frustration I have experienced with Glassbox is that with large amounts of session data, it could sometimes take time to filter and narrow down the exact user journey I want to analyze. Additionally, some advanced configurations and analytics features had a learning curve, so newer users did not always use the platform to its fullest...
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