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Freshdesk review
Gauri Thakur
Director, Portfolio Projects at Microland Limited
Integrated support workflows have provided a unified view but need broader...
Freshdesk's scalability could be improved for larger businesses across departments. Its intuitive interface is appealing for small to medium-sized businesses. However, when you look at larger enterprise levels, ServiceNow operates more efficiently. This scalability is an area where Freshdesk could expand its offerings. Additionally, I don't...
Freshdesk review
Vinoxas Mishara
Project Manager at Yohanna
Ticket automation has improved response times and now supports data‑driven team...
The best features Freshdesk offers include automation of workflows, insights and analytics, performance analysis and charts, an efficient ticketing management tool, great customer support, live chat, a ticket submission portal, email monitoring, automation potential, centralized communication records, a clean user-friendly and intuitive...
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