User Reviews of Freshdesk

Updated September 2025

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Freshdesk review
Anita Orioma
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
User interface facilitates smooth ticket management and customer satisfaction
I have been using Freshdesk for over a year. Based on my experience, I work with several CRM tools, including Freshdesk, Zendesk, and Intercom. One of the reasons why I love Freshdesk is that the user interface is smooth and it is pretty easy to understand, especially for someone that is coming in as a new agent. The way the ticketing is...
Freshdesk review
Riendi Aziz P
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
Collaboration tools have improved response time and issue resolution
I believe Freshdesk could improve by being available on more cloud platforms. If it was on another cloud, it would be better because our setup is mostly hybrid with AWS and GCP, and I haven't checked GCP for Freshdesk availability yet. I hope Freshdesk can expand to more cloud options such as Azure, Huawei, and Alibaba, so I can recommend...

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