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Conversations by NLX review
Suhas Palani
Full Stack Developer at Tundra Technical Solutions
Automation has transformed tier-one support and now reduces wait times while...
One area for improvement in Conversations by NLX would be the initial learning curve for setting up some of the more advanced integrations with our older legacy systems. We occasionally encounter small hiccups where the bot has trouble maintaining context across a very long, multi-turn conversation. Having even more robust, out-of-the-box...
Conversations by NLX review
Rishab Sabharwal
Senior Contact Center Engineer at a financial services firm with 1,001-5,000 employees
Intelligent dispute handling has reduced call time and now seeks better multimodal...
One thing I would share regarding Conversations by NLX is the need to refine the self-service flows and integration capabilities for multi-modal usage and leveraging the analytics for personalization. Regarding Conversations by NLX's AI capabilities, it has Intent automation that can trigger autonomous API calls. It can guarantee zero...
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