User Reviews of BMC Helix Enterprise Service Management
Updated January 2026
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BMC Helix Enterprise Service Management review
reviewer832612
Senior Quality Automation Engineer at a tech vendor with 5,001-10,000 employees
Automation workflows have improved validation speed and now support complex...
Overall, BMC Helix Enterprise Service Management is a strong platform, but there are a few areas that could be improved. The user interface and overall usability could be more intuitive, especially for new users. We are working on creating a custom dashboard for the end customer. Some configurations and workflows take time to understand, so...
BMC Helix Enterprise Service Management review
Ravi ShankarSundarasan
Senior Enterprise Cloud Architect at a tech vendor with 5,001-10,000 employees
Integrated multi‑cloud discovery has improved incident control and change workflows
The best features BMC Helix Enterprise Service Management offers include scalability, robust ITIL service management, and excellent discovery for the multi-cloud infrastructure, particularly excelling in change problem management. In terms of features, particularly around change management, the product works very well, allowing me to create...
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