User Reviews of Elastic Observability & Splunk ITSI (IT Service Intelligence)
Updated April 2025
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Elastic Observability review
Adelina Craciun
Product Owner at Swisscom
Customization enables tailored monitoring and alerting across departments
The possibility to customize it has been quite useful. Whatever the other departments want to dream up, we implement. Whatever they want to monitor, the granularity of it, the changes in the threshold, and the anomalies that they want reported all require some development. So far, every single request has been fulfilled.
Splunk ITSI (IT Service Intelligence) review
Sunil K R
Senior Software Engineer at Wipro Limited
Helps improve our incident response time, and our mean time to resolve, but...
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured...
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