User Reviews of OpsRamp & ServiceNow IT Operations Management
Updated April 2025
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OpsRamp review
Sanket Bakare
Sr. Solution Consultant at a tech services company with 10,001+ employees
Provides deep machine learning and great correlation between tools
This is an emerging tool and they have tried to consolidate everything not always with success. Automation, for example, needs to be improved to simplify the use of libraries for a gen operator. They're trying to do everything at once, and as a result, some areas are weak. In the next release, I'd like to see an improved dashboard because...
ServiceNow IT Operations Management review
ArbenKlaiqi
Business analyst at a financial services firm with 10,001+ employees
Supports proactive IT issue resolution and enhances infrastructure visibility
ITOM Visibility assists in service mapping and determining the impact of different applications. ITOM Discovery scans the infrastructure and updates the CMDB ( /categories/configuration-management-databases ). ITOM Health is an event management tool that predicts outages. Certificate Inventory manages certificate expiration. ServiceNow IT...
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