User Reviews of New Relic & ServiceNow IT Operations Management
Updated April 2025
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New Relic review
Iqbal Khowaja
Chief Technology Officer at State of Hawaii
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a...
ServiceNow IT Operations Management review
ArbenKlaiqi
Business analyst at a financial services firm with 10,001+ employees
Supports proactive IT issue resolution and enhances infrastructure visibility
ITOM Visibility assists in service mapping and determining the impact of different applications. ITOM Discovery scans the infrastructure and updates the CMDB ( /categories/configuration-management-databases ). ITOM Health is an event management tool that predicts outages. Certificate Inventory manages certificate expiration. ServiceNow IT...
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