User Reviews of New Relic & Splunk ITSI (IT Service Intelligence)
Updated February 2026
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New Relic review
BasilJiji
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for...
Splunk ITSI (IT Service Intelligence) review
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom...
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI...
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