User Reviews of BigPanda & Splunk ITSI (IT Service Intelligence)

Updated December 2025

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BigPanda review

Michael Wenn
Michael Wenn
CEO / Co-Founder at a recreational facilities/services company with 1-10 employees
Automated incident workflows have reduced alert noise and now improve response...
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the...
Splunk ITSI (IT Service Intelligence) review

DhirendraSingh2
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom...
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI...

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