User Reviews of BMC Helix Discovery & ServiceNow
Updated April 2025
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BMC Helix Discovery review
Rafael Pinto Ferreira
IT Director at a tech services company with 1-10 employees
Offers features for modern IT environments like artificial intelligence, machine...
An area that can be improved is the IoT. I have a customer here in Brazil interested in using it to discover assets that are not technology assets, like in a factory where you have machines that you need to monitor. All these machines already have software that monitors them, but they don't have the artificial intelligence and machine...
ServiceNow review
Somnath Kand
Team Lead at a tech vendor with 10,001+ employees
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always...
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