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ServiceNow review
Somnath Kand
Team Lead at a tech vendor with 10,001+ employees
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always...
TOPdesk review
BAKELAL SAROJ
Consultant at HEMA
Reasonably priced and provides good ticketing features
The solution's automation capabilities are good, and I rate them an eight out of ten. TOPdesk is a good solution that helps us save time. Users can set up and use the solution. It's not tough to get started with TOPdesk. I would highly recommend the solution to other users because it's a very good and informative tool. Overall, I rate the...
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