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Clarity SM review
Sandip Kheni
Lead Developer at STL - Sterlite Technologies Limited
Allows for customization of the service desk manager
They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they should provide a customization source for this new UI. It could turn out to be very good for the end-user experience.
ServiceNow review
Somnath Kand
Team Lead at a tech vendor with 10,001+ employees
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always...
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