User Reviews of BMC Helix ITSM & IFS Cloud Platform
Updated April 2025
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BMC Helix ITSM review
Fairoz Gadad
Project Manager at a computer software company with 1,001-5,000 employees
Development team is quick to address bugs or shortcomings in their product
BMC's technical support team needs to improve. Right now, the problem over here is we are not getting the exact answers on time. Their engineers are mainly based in the US or Israel, and we get comprehensive dedicated support. Some of the Indian customer service representatives are also outstanding. Unfortunately, in the past six months or...
IFS Cloud Platform review
Brendan Fisher
IFS Applications Consultant at Zest Business Process Management Ltd
Robust, customizable, and modern
IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like...
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